Shipping Policy

1. Production Time

Production begins after you approve your free design preview, confirm the order, and complete payment. Standard production takes 3–5 business days, depending on mural size and material. Complex projects or peak periods may take slightly longer — we always tell you the expected timeline in your quotation.

2. Shipping Methods and Estimated Delivery

We ship with international express couriers (DHL, FedEx, UPS) and tracked postal services for selected destinations. Typical door-to-door shipping estimates after dispatch:

• United States & Canada — express 5–8 business days; standard 10–15 business days.
• United Kingdom & Europe — express 5–8 business days; standard 10–15 business days.
• Australia & New Zealand — express 6–10 business days; standard 12–18 business days.
• Rest of the world — estimates provided with your quotation.

These are carrier estimates, not guarantees; customs inspections and seasonal peaks can add time. The exact shipping cost and method for your order are always confirmed in your manual quotation before you pay.

3. Packaging

Murals are rolled around a rigid core and shipped in heavy-duty tubes or reinforced boxes designed for wide-format prints. Each parcel includes panel layout and hanging order references so installation is straightforward.

4. Tracking

Every shipment includes tracking. We send your tracking number by email or WhatsApp as soon as the parcel is dispatched, and you can also check status on our order tracking page. If tracking has not updated for more than 7 days, contact us and we will open an investigation with the carrier.

5. Customs, Duties, and Taxes

• International shipments may be subject to import duties, VAT/GST, or handling fees charged by your country. Unless otherwise stated in your quotation, these charges are the responsibility of the recipient.
• We complete customs paperwork accurately and cannot declare lower values or mark commercial orders as gifts.
• If a parcel is returned to us because duties were refused or the recipient was unreachable, we will contact you to arrange reshipment; additional shipping fees may apply.

6. Address Accuracy

Please double-check your delivery address and phone number when confirming your order — couriers require a valid local phone number for international deliveries. Address changes are free before dispatch; after dispatch, carrier reroute fees may apply and delivery time may increase.

7. Damaged, Lost, or Delayed Shipments

• Damaged on arrival — photograph the packaging and contents, keep all materials, and contact us within 14 days. We will arrange a free reprint or refund per our Refund Policy.
• Lost in transit — if the carrier confirms loss or tracking shows no movement for 30 days, we reprint and reship at no cost, or refund you in full.
• Delayed — if your parcel is significantly delayed, contact us and we will chase the carrier and keep you updated until it arrives.