Refund Policy

1. Approve Before You Pay

Before any payment is made, you receive a free design preview (mockup) showing your chosen design on a photo of your actual wall, together with a manual quotation. Production starts only after you have approved the preview, confirmed the order details, and completed payment. This process is designed to eliminate surprises before a single panel is printed.

2. Order Cancellation

• Before production starts — you may cancel for a full refund at any time before we confirm that printing has begun.
• After production starts — because the mural is printed specifically for your wall, cancellations are no longer possible once printing has started. We will always notify you before production begins.
• After dispatch — orders cannot be cancelled once shipped; see the claim process below if the goods arrive damaged or defective.

3. When You Are Entitled to a Refund or Replacement

We will offer a free replacement or a full or partial refund (your choice, where applicable) in the following situations:

• Printing defects — visible color banding, misprints, or material flaws not present in the approved preview.
• Wrong item — the design, size, or material delivered does not match your confirmed order.
• Shipping damage — the mural arrives torn, creased, water-damaged, or otherwise unusable.
• Lost shipment — the carrier confirms the parcel is lost, or tracking shows no movement for 30 days.

4. What Is Not Covered

• Change of mind after production has started, including preference changes about colors or design that match the approved preview.
• Incorrect wall measurements supplied by the customer — please double-check dimensions before confirming; our team is happy to help you measure.
• Minor color variation between screen and print — displays render colors differently from wide-format printing; small variations are normal and industry-standard.
• Damage caused during installation, or by adhesives, tools, or wall conditions outside our control.
• Normal wear, fading from prolonged direct sunlight, or damage from humidity in unsuitable rooms (unless a moisture-resistant material was specified).

5. How to Open a Claim

• Contact us within 14 days of delivery by email or WhatsApp.
• Include your order reference, a description of the issue, and clear photos of the problem, the packaging, and the shipping label.
• We respond within 2 business days and, if the claim is approved, arrange a reprint or refund. In most cases you will not need to return the defective mural.

6. Refund Processing

Approved refunds are issued to the original payment method within 7–14 business days, depending on your bank or payment provider. We will confirm by email or WhatsApp when the refund has been sent.

7. EU / UK Consumers

Under EU Directive 2011/83/EU and equivalent UK regulations, the standard 14-day right of withdrawal does not apply to goods made to the consumer’s specifications or clearly personalized, which includes custom-size wall murals. Your statutory rights concerning defective or misdescribed goods remain fully unaffected by this policy.